Payment Policy

Kisan Door Step is a brand operated by Enacute Solutions India Private Limited ("Enacute"). This Payment Policy outlines the terms governing all financial transactions executed on the Kisan Door Step app and website.

Enacute owns and operates the Platform's payment infrastructure, integrated directly with Reserve Bank of India (RBI) authorized third-party Payment Aggregators.

1. Accepted Payment Methods

100% digital, prepaid ordering. We accept UPI, Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and Digital Wallets. Cash on Delivery (COD) is not available. Orders must be paid before the 9:00 PM processing cutoff to qualify for next-day morning delivery.

2. Pricing, Taxes, and Fees

• All prices are inclusive of applicable taxes (including GST).
• No additional convenience fees, handling charges, or delivery surcharges.

3. Secure Processing and Technology Infrastructure

• Enacute as Merchant/Payment Processor: Enacute Solutions India Private Limited is the merchant of record for transactions on the Platform and directly integrates with RBI-authorized Payment Aggregators (such as PayU, CCAvenue, Jio-Payments, etc.) to capture and authorize payments.
• Fulfillment Vendor Has No Payment Role: Enacute's delivery Fulfillment Vendor has no access to, or role in, payment processing, fund handling, or refund authorization. All payment matters are handled exclusively by Enacute.
• Data Security: Enacute does not store your raw credit/debit card numbers, CVVs, or online banking passwords. All payment details are processed via secure, tokenized pipelines.

4. Failed Transactions and Payment Deductions

• Auto-Reversals: If a transaction fails and no order is generated, the deducted amount is automatically reversed by the Payment Aggregator.
• Refund Timeline: Allow 5–7 business days for reversal, subject to your issuing bank.
• Support: Contact Enacute support with your transaction reference number (UTR/Transaction ID) if funds are not credited within 7 business days.

5. Refunds and Chargebacks

• Cancellations & Returns: Processed per our Cancellation and Return Policies. Approved refunds are credited to the original payment method within 5–7 business days. All refund decisions are made exclusively by Enacute.
• Chargebacks: If you initiate a chargeback with your bank, Enacute will cooperate with the Payment Aggregator by providing delivery and transaction records. We recommend contacting Enacute support before initiating a chargeback.

6. Contact Us

Enacute Solutions India Private Limited
(operating the Kisan Door Step Platform)

• Registered Address: FL NO 104 S NO 30/3,VASTUANAND NR ZEAL CLG,Haveli,Pune,Maharashtra,411041-India
• * Regional Operational Adress: H no. 432, Varve, Varve Khurd, Bhor, City Pune, Maharashtra 412210
• GST Number: 27AAJCE6914F1ZK
• CIN: U62011PN2026PTC255079
• Email: support@kisandoorstep.com