Cancellation Policy

At Kisan Door Step — the trade name of M/s Kisan Door Step, a partnership firm registered under the Indian Partnership Act, 1932 — we aim to provide you with the freshest vegetables, fruits, and groceries in Pune. We understand that plans can change, so we have established a straightforward cancellation process for your orders.

1. Cancellation Window

• You can cancel your order anytime before 9:00 PM (End of Day) on the day you placed the order.

2. After the Cutoff

• Once the 9:00 PM cutoff has passed, our team immediately begins the processing, packing, and dispatch phase to ensure timely delivery.
• Therefore, cancellations will not be accepted after 9:00 PM.

3. How to Cancel

• App/Website: You can easily cancel your order directly through your account on the Kisan Door Step app or website.
• Customer Support: Alternatively, you can contact our customer support team before the cutoff time to process your cancellation.

4. Refunds for Cancelled Orders

• If you paid online and successfully cancel your order before the 9:00 PM cutoff, a full refund will be initiated to your original payment method.
• Please allow 5 to 7 business days for the amount to reflect in your bank account or credit card statement, depending on your bank and our payment gateway partners (PayU, CCAvenue, Jio-Payments, etc.).

5. Contact Us

If you have any issues cancelling your order or have questions about this policy, please reach out to us:

M/s Kisan Door Step

• Address: H no. 432, Varve, Varve Khurd, Bhor, City Pune, Maharashtra 412210
• Email: support@kisandoorstep.com